Shipping My Order

How will my order be delivered?

As soon as we receive your order, our warehouse team immediately starts processing it. Once carefully packaged, your parcel will be handed over to our shipping partners who will deliver it to your address.

We ship our orders using PostNL & UPS.

When will I receive my order?

• Domestic (Netherlands): If you place and pay for your order on a business day before 15:00 (3:00 PM CET), orders shipped within the Netherlands will arrive within 2 business days (provided the items are in stock).

• International: International shipments generally take up to 10 business days.

Note: If an item is out of stock or delays occur, you will be notified accordingly.

How much are the shipping costs?

Our system automatically calculates standard shipping costs for orders up to 20 kg within the Netherlands.

We ship worldwide, and shipping fees vary by country. For detailed rates and international shipping info, please contact us.

How can I track my order?

Once your order has dispatched, you will receive an email with a Track & Trace code. You can use this link/code on the carrier's website to monitor the progress of your shipment.

What if I am not at home during delivery?

If no one is available to receive the package, the courier will attempt a re-delivery at a later time or leave a missed delivery notice explaining how to arrange a new delivery or pick up your parcel.

If you wish to change the delivery time or location, you can do so directly via the carrier's portal.

I do not want the parcel delivered to my neighbours

If you prefer that your package is not delivered to your neighbours, simply leave a note in the "Extra comments" field during the checkout process.

My order was dispatched, but I haven't received it yet

Occasionally, unforeseen delays during transit or miscommunications can occur. If your package has been in transit for longer than 3 business days past the expected delivery date, please contact us.

What happens if my order is lost or damaged during transit?

While this rarely happens:

• Lost parcel: We will send a replacement order.

• Damaged parcel: Please take clear photos of the packaging and damaged items immediately and contact us. Damaged items can be returned, and we will send you a replacement.

Returning My Order

Return request for damaged or defective items

Did you receive damaged products? We sincerely apologize! Despite our careful packaging, products can occasionally sustain damage during transit.

Please contact us right away so we can resolve the issue. In many cases, we can find a suitable solution without requiring you to ship the item back.

Return shipping costs

If it is agreed that the item(s) may be returned, the shipping costs for the return shipment are at your expense. Any shipping costs required to send out a replacement item will be covered by us.

How long will it take to receive a replacement product?

Once your return shipment arrives at our warehouse, we will inspect the item. If it is found to be defective or damaged, a new replacement product will be dispatched. This process takes an average of 10 business days, meaning you will receive your new product within approximately 14 business days.

Item condition upon return

If the product or packaging is damaged beyond what is necessary to evaluate the product, we reserve the right to charge for the resulting reduction in value. Please handle the product with care and ensure it is safely packed for return shipping.

Warranty

Defective or incorrect item upon arrival

If you accidentally receive a defective or incorrect item, please notify us within 7 days of receipt.

Important: Always contact us first before sending a defective item back!

Product Warranty

Oemducati.com provides a 12-month warranty from the date of purchase. If a defect occurs under normal usage within this period, you may request a replacement. You must return the defective item to us before a replacement can be dispatched.

How to request an RMA:

1. Contact us prior to returning any item.

2. To request an RMA (Return Merchandise Authorization), send an email to parts@startwin.com.

3. We will respond within 14 days of receiving your request. In case of doubt, we may ask you to ship the item to us first so we can inspect whether it qualifies under our warranty conditions.

Once we determine that your claim is valid under warranty, we will attempt to repair the product. If repair is not possible or reasonable, you will receive a replacement item or a full refund of the purchase price.

Exclusions from Warranty

You are NOT entitled to warranty coverage in the following cases:

• Damage caused by lack of proper maintenance.

• Damage caused by normal wear and tear.

• Defects caused by external forces (such as impact, fall, sand, moisture, or water damage).

• Improper use or expected wear from regular use.

Right of Withdrawal & Cooling-Off Period (EU Consumers)

Private consumer purchases are subject to the Distance Selling Regulations.

• Cooling-off period: You have the right to cancel your order up to 14 days after receipt without giving any reason.

• Return window: After cancellation, you have an additional 14 days to return the product.

• Refund: You will be refunded the full order amount, including initial shipping fees. Only the return shipping costs from your address to our shop are for your own account (approx. €6.95 within NL; check carrier rates for international returns).

Conditions for withdrawal

• The product must be returned with all supplied accessories and — if reasonably possible — in its original condition and packaging.

• Electronic & Computer Components: All electronic and computer components must be returned in their original unopened and sealed packaging.

How to execute your Right of Withdrawal:

To exercise this right, please contact us at info@startwin.com. We will refund the order amount within 14 days of receiving your return notification, provided the product has been received back in good condition.